Terms & Conditions
Complaints Handling Policy for G & G Medical Aesthetics
Effective Date: 01/06/2024
Review Date: 01/06/2025
1. Introduction
At G&G Medical, we are committed to providing high-quality care and services in a safe and professional environment. However, we acknowledge that there may be occasions when our services fall short of expectations. This Complaints Handling Policy outlines the procedures for addressing any concerns or complaints raised by patients, ensuring they are dealt with promptly, fairly, and transparently.
2. Objectives
To ensure that all complaints are handled efficiently and in a timely manner.
To investigate complaints thoroughly and fairly.
To take appropriate corrective action where necessary.
To use complaints as an opportunity for improvement in our services.
3. Scope
This policy applies to all patients, visitors, and staff at G&G Medical and covers all services provided by the clinic. It includes complaints related to:
Medical or aesthetic treatments.
Customer service or interactions with clinic staff.
Facilities and environment of the clinic.
Billing or administrative issues.
4. Definition of a Complaint
A complaint is any expression of dissatisfaction, whether written or verbal, about the services provided by the clinic or the conduct of its staff.
5. How to Make a Complaint
Patients and other stakeholders can make a complaint in the following ways:
In Person: Speak to a member of staff directly
By Phone: Call our clinic reception at 01530 648785
By Email: Email the clinic at andrew@gandgmedicalaesthetics.com
By Post: Write to G&G Medical Aesthetics, 4A Pass’ Courtyard, Ashby de la Zouch
Complaints should ideally be made as soon as possible after the issue has occurred. We recommend submitting any complaint within 28 days of the event.
6. Handling Verbal Complaints
Staff members receiving a verbal complaint should attempt to resolve the issue immediately if possible.
If the issue cannot be resolved at the point of contact, the staff member will record the complaint and refer it to the Clinic Manager.
7. Written Complaints
Written complaints will be acknowledged within 3 working days of receipt.
A full investigation will be conducted by the Clinic Manager.
A written response will be provided within 10 working days, detailing the outcome of the investigation and any action to be taken.
If the investigation requires more time, the complainant will be informed, and an updated timeline will be provided.
8. Complaints Investigation Process
Acknowledgement: Complaints will be acknowledged within 3 working days of receipt.
Investigation: The investigation will involve reviewing all relevant records, speaking with staff, and consulting any applicable guidelines or best practices.
Resolution: Once the investigation is complete, the clinic will offer a resolution. This may involve an explanation, an apology, remedial action, or changes to clinic procedures to prevent a recurrence.
Response: A written response detailing the findings of the investigation and any corrective actions will be provided to the complainant within 10 working days.
9. Escalation Process
If a complainant is not satisfied with the outcome of the investigation, they may request a review of the complaint by an independent third party. We aim to resolve escalated complaints within an additional 10 working days.
If the complainant remains dissatisfied after the internal review, they may contact:
The Care Quality Commission (CQC): For complaints regarding the clinic’s care standards.
The Independent Healthcare Sector Complaints Adjudication Service (ISCAS): For independent resolution of complaints in private healthcare.
10. Confidentiality
All complaints will be handled in a confidential manner, in accordance with the clinic’s data protection policy and the General Data Protection Regulation (GDPR). Information will only be shared with relevant parties directly involved in the investigation and resolution of the complaint.
11. Record Keeping
All complaints will be logged and documented in a complaints register, including details of the complaint, actions taken, and the outcome. Records will be retained for a minimum of 2 years for auditing purposes and continuous improvement.
12. Continuous Improvement
The clinic will review all complaints on a quarterly basis to identify any trends or areas for improvement. Lessons learned from complaints will be used to enhance the quality of our services and staff training.
13. Staff Training
All staff members will receive training on the complaints procedure to ensure they are equipped to handle concerns appropriately and professionally.
14. Policy Review
This policy will be reviewed annually to ensure it remains compliant with regulations and reflective of best practices. Updates will be made as necessary to improve the effectiveness of the complaints handling process.
Contact Information
For further information or to make a complaint, please contact:
Clinic Manager: Andrew Goodwin
Phone: 01530 648785
Email: andrew@gandgmedicalaesthetics.com
Address: 4A Pass’ Courtyard, Ashby de la Zouch
This policy ensures that all complaints are taken seriously and handled with the utmost care and respect, in line with regulatory requirements and best practices in the medical aesthetics industry.
Infection Control Policy For G & G Medical Aesthetics Clinic
Effective Date: 01/06/2024
Review Date: 01/06/2025
Policy Approved by: Andrew Goodwin
1. Introduction
The purpose of this infection control policy is to ensure a safe and hygienic environment for both clients and staff at G & G Medical Aesthetics. The clinic is committed to adhering to high standards of infection prevention and control to reduce the risk of healthcare-associated infections (HCAIs). This policy complies with guidance provided by Public Health England (PHE), the Care Quality Commission (CQC), and relevant UK legislation.
2. Scope
This policy applies to all staff, contractors, and anyone providing clinical services at G & G Medical Aesthetics. It covers procedures for managing infection risks and includes guidance on hand hygiene, use of personal protective equipment (PPE), cleaning and decontamination, waste management, and patient education.
3. Roles and Responsibilities
Clinic Manager
Responsible for overall infection control measures and ensuring compliance with relevant laws and regulations.
Infection Control Lead
An appointed staff member responsible for implementing infection control procedures, educating staff, and ensuring regular audits.
Staff
All staff members are responsible for adhering to this policy, following best practices in infection prevention, and reporting any concerns or breaches.
4. Risk Assessment
A risk assessment will be carried out at least annually, or when introducing new procedures, to identify infection control risks and ensure appropriate preventive measures are in place.
5. Hand Hygiene
Hand hygiene is the most critical component of infection prevention. All staff must:
Wash hands with soap and water or use alcohol-based hand sanitizers before and after client contact, handling materials, and after removing PPE.
Follow the World Health Organization’s (WHO) “5 Moments for Hand Hygiene.”
Ensure clients have access to handwashing facilities or hand sanitizer upon arrival.
6. Personal Protective Equipment (PPE)
Gloves: Worn when there is a risk of exposure to blood or body fluids and during treatments that require aseptic techniques. Gloves must be disposed of after each client.
Aprons/Gowns: Worn during procedures that pose a risk of contamination and changed between clients.
Face Masks and Eye Protection: Worn if there is a risk of splashes, respiratory secretions, or exposure to potentially infectious material.
7. Cleaning and Decontamination
Clinical Areas: Treatment rooms, consultation areas, and surfaces must be cleaned and disinfected between clients using approved disinfectants.
Non-Clinical Areas: Reception and waiting areas should be cleaned regularly, with particular attention to high-touch surfaces (e.g., door handles, chairs).
Instruments and Equipment:
Use disposable instruments where possible.
Reusable instruments must be cleaned, disinfected, and sterilised
All instruments must be stored in sterile conditions post-sterilisation.
8. Waste Management
Clinical Waste: Any waste contaminated with blood or body fluids (e.g., used gloves, dressings) must be disposed of in clinical waste bins, with safe disposal handled by an approved waste contractor.
Sharps Disposal: Sharps (needles, blades) must be disposed of in clearly marked, puncture-proof sharps containers. Full containers must be safely collected by a licensed disposal service.
General Waste: Non-contaminated waste should be disposed of in regular waste bins, which should be emptied daily.
9. Management of Spillages
All blood and body fluid spillages should be cleaned immediately using an appropriate spillage kit. Staff must wear PPE while managing spillages, and contaminated areas must be disinfected afterward.
10. Management of Exposure Incidents
If any staff member or client is exposed to blood or body fluids (e.g., needle-stick injury), the following procedure must be followed:
Encourage the wound to bleed.
Wash the area with soap and water.
Cover the wound with a waterproof dressing.
Report the incident to the Infection Control Lead immediately.
Follow post-exposure protocols, including seeking medical advice.
11. Client Screening
Clients should be asked about recent illnesses, infections, or communicable diseases during the initial consultation.
Reschedule treatments for clients presenting with signs of infections (e.g., cold sores, flu, skin infections) to prevent the spread of infection.
12. Staff Health and Immunisation
All staff must be up-to-date with routine immunisations, including hepatitis B, and follow occupational health guidance.
Staff exhibiting signs of infections (e.g., cold, flu, gastrointestinal illness) should not attend work until fully recovered.
Staff should undergo annual flu vaccinations to protect themselves and clients from seasonal flu outbreaks.
13. Training and Education
All staff must receive training on infection prevention and control procedures as part of their induction and ongoing professional development.
Regular refresher courses and training sessions should be conducted, and attendance is mandatory.
14. Audit and Monitoring
Regular audits (at least annually) will be carried out to ensure compliance with infection control standards.
Audits will include monitoring hand hygiene practices, PPE use, cleaning and decontamination procedures, and waste disposal.
Results will be reviewed by the Clinic Manager, and corrective actions will be taken where necessary.
15. Incident Reporting
Any breaches in infection control practices, equipment failures, or incidents involving potential exposure to infection must be reported immediately to the Clinic Manager and Infection Control Lead. A thorough investigation will be carried out, and corrective actions taken.
16. Policy Review
This policy will be reviewed annually or when there are significant changes in legislation or best practices to ensure it remains current and effective.
Signature:
Andrew Goodwin
Clinical Director
1/6/2024
Consent and Patient Information Policy G & G Medical Aesthetics
Effective Date: 01/06/2024
1. Introduction
At G & G Medical Aesthetics, we prioritize patient safety, confidentiality, and informed decision-making. This policy outlines how we handle patient consent, the collection, storage, and protection of patient information, in compliance with UK laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Informed Consent
2.1 What is Informed Consent?
Informed consent is the process by which patients are fully informed about the treatment, associated risks, and potential outcomes, and voluntarily agree to proceed. At G & G Medical Aesthetics, we ensure that all patients:
- Receive clear, concise, and comprehensive information about their proposed treatment.
- Have the opportunity to ask questions and raise concerns.
- Are given adequate time to make their decision.
- Understand that they can withdraw their consent at any time without prejudice.
2.2 Consent Procedure
Prior to any treatment:
- A consultation is held to explain the procedure, its purpose, potential benefits, and risks, including possible side effects and complications.
- Alternative treatment options, including not undergoing the treatment, are discussed.
- A detailed patient information sheet is provided, summarising the key points of the treatment.
- The patient is asked to sign a consent form acknowledging that they have been adequately informed and are voluntarily choosing to proceed with the treatment.
- For patients under the age of 18, consent must be obtained from a parent or legal guardian.
2.3 Review of Consent
Consent is not a one-time event. It is reviewed and reconfirmed at every stage of treatment. Patients have the right to revoke their consent at any time before or during the treatment process.
3. Patient Information
3.1 Types of Information Collected
To provide safe and effective care, we collect and maintain the following types of patient information:
- Personal Information: Name, date of birth, address, phone number, email address, and next of kin.
- Medical History: Health records, including past treatments, allergies, medications, and any relevant medical conditions.
- Treatment Records: Details of consultations, treatments, and results.
- Photographs: Clinical photographs may be taken before and after treatment, with patient consent, for medical records and treatment progress.
3.2 How We Use Your Information
Your information is used to:
- Assess your suitability for treatments.
- Ensure the safe administration of treatments.
- Maintain accurate clinical records.
- Communicate with you regarding appointments, follow-up care, and post-treatment advice.
- Comply with legal and regulatory obligations.
3.3 Storage and Protection of Information
We are committed to protecting your personal information. We ensure that:
- Electronic records are securely stored on password-protected systems.
- Paper records (if applicable) are kept in locked cabinets accessible only to authorised staff.
- Clinical photographs are securely stored and only used with patient consent.
- Your information is only accessed by authorised personnel who need it to provide you with care.
3.4 Sharing of Information
Your information will not be shared with third parties without your explicit consent, except where:
- Required by law (e.g., court orders, reporting of notifiable diseases).
- Necessary to protect your vital interests (e.g., in a medical emergency).
3.5 Patient Rights Under GDPR
As per GDPR, you have the right to:
- Access the information we hold about you.
- Request corrections to any inaccuracies in your records.
- Request the deletion of your personal data, provided it is no longer required for lawful purposes.
- Restrict the processing of your data in certain circumstances.
- Request a copy of your information in a structured, commonly used, and machine-readable format.
- Object to the processing of your data for certain purposes (e.g., marketing communications).
To exercise any of these rights, you can contact our Data Protection Officer at andrew@gandgmedicalaesthetics.com
4. Confidentiality and Data Security
We are committed to maintaining the confidentiality of all patient information. We take the following measures to ensure data security:
- Staff training on data protection and confidentiality.
- Regular review of our data security practices.
- The use of encrypted communication methods for sharing sensitive information.
- Routine audits to ensure compliance with data protection regulations.
5. Patient Consent for Marketing and Communications
At G&G Medical Aesthetics, we may occasionally send information about our services, new treatments, or special offers. You will only receive such communications if you have opted-in and provided explicit consent. You can opt-out at any time by contacting us or clicking the “unsubscribe” link in our emails.
6. Retention of Records
We retain patient records for the minimum duration required by law, which is typically eight years following the last appointment for adults and until the age of 25 (or 26 if treated at age 17) for children, as per NHS guidelines. After this period, records are securely destroyed.
7. Complaints and Concerns
If you have any concerns about your treatment or the way your personal information has been handled, you can raise them with our clinic staff or the Clinic Manager. We will take all complaints seriously and work to resolve them in a timely manner. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
8. Policy Updates
This policy will be reviewed and updated periodically to ensure compliance with relevant regulations and to reflect changes in our practices. The most current version will always be available in the clinic and on our website.
Contact Information:
G & G Medical Aesthetics
Clinic Manager: Andrew Goodwin
Phone: 01530 648785
Email: andrew@gandgmedicalaesthetics.com
Address: 4A Pass’ Courtyard, Ashby de la Zouch
This Consent and Patient Information Policy outlines our commitment to patient rights, safety, and data security, ensuring transparency in how we operate. We encourage patients to contact us with any questions or concerns.
Training and Competency Policy for G & G Medical Aesthetics
1. Purpose
This policy outlines the training and competency standards required for all staff members at G & G Medical Aesthetics, a medical aesthetics clinic based in Ashby de la Zouch. It ensures that all employees are adequately trained, competent, and compliant with regulatory standards to provide safe, effective, and ethical care to our patients.
2. Scope
This policy applies to all clinical and non-clinical staff at G & G Medical Aesthetics, including doctors, nurses, aestheticians, administrative staff, and any other personnel involved in patient care or clinic operations.
3. Legal and Regulatory Framework
The clinic complies with the following relevant laws and guidelines:
Care Quality Commission (CQC) Regulations for safe and effective care.
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
General Medical Council (GMC) Guidelines for doctors.
Health Education England (HEE) guidelines for non-surgical cosmetic procedures.
Human Medicines Regulations 2012 regarding the use of medicines, including Botox and dermal fillers.
Relevant local clinical governance policies.
4. Objectives
The objective of this policy is to:
Ensure all staff have the appropriate knowledge and skills for their role.
Maintain a culture of continuous professional development (CPD).
Ensure the safe and effective delivery of medical aesthetic treatments.
Minimise risk to patients and staff by adhering to best practice and legal standards.
5. Responsibilities
5.1 Clinic Management:
Oversee the implementation of this policy.
Ensure adequate resources are provided for staff training and development.
Conduct periodic reviews of staff competencies and performance.
Maintain records of all completed training and certifications.
5.2 Supervisors (Medical Directors, Lead Clinicians):
Ensure clinical staff are adequately trained and competent.
Conduct supervision, mentoring, and appraisal of clinical and non-clinical staff.
Identify training needs and facilitate access to appropriate CPD activities.
5.3 All Staff Members:
Actively participate in training programs and maintain professional competence.
Adhere to clinic policies, procedures, and treatment protocols.
Keep up-to-date with changes in legislation, guidelines, and best practices.
6. Competency Framework
6.1 Staff Competencies: All staff must demonstrate competencies aligned with their roles. This will include:
Clinical Skills Competency: Doctors, nurses, and aestheticians must demonstrate competence in administering specific treatments offered at the clinic (e.g., Botox, dermal fillers, chemical peels, laser treatments).
Consultation Skills Competency: Clinical staff must demonstrate skills in patient consultation, assessment, and providing clear and informed consent processes.
Emergency Management Competency: All clinical staff must be trained in managing potential complications (e.g., anaphylaxis, adverse reactions) and emergency procedures such as Basic Life Support (BLS) and anaphylaxis management.
Infection Control Competency: All staff must be trained in proper hygiene, sterilisation, and infection prevention practices.
Record-Keeping Competency: All staff must be proficient in maintaining accurate, secure, and compliant patient records as per CQC guidelines.
6.2 Non-Clinical Staff Competencies: Administrative staff must demonstrate:
Proficiency in patient data handling in compliance with GDPR.
Skills in customer service, appointment scheduling, and handling patient inquiries.
Understanding of key medical aesthetics treatments to answer general patient queries effectively.
7. Training Program
7.1 Induction Training: All new staff members must complete an induction training program, which includes:
Orientation to clinic policies, procedures, and safety protocols.
Introduction to treatments offered at the clinic.
Understanding roles, responsibilities, and regulatory compliance requirements.
7.2 Mandatory Training for All Staff:
Basic Life Support (BLS) and First Aid training.
GDPR and data protection compliance.
Infection control and hygiene standards.
Health and safety protocols.
7.3 Role-Specific Training:
Doctors and Nurses: Advanced injection techniques, medical aesthetics certification courses, ongoing CPD related to non-surgical aesthetics, and emergency complication management.
Aestheticians: Training in specific treatment modalities such as chemical peels, microdermabrasion, or laser treatments, including equipment handling and aftercare procedures.
Administrative Staff: Training on patient management software, GDPR compliance, and customer service excellence.
7.4 Continuing Professional Development (CPD):
Clinical staff must participate in relevant CPD courses to stay updated with the latest aesthetic procedures, techniques, and technologies.
All staff are encouraged to undertake CPD activities yearly to maintain and enhance their competencies. This may include attending industry conferences, training workshops, or online courses.
8. Competency Assessment and Appraisal
8.1 Initial Competency Assessment: Upon completion of role-specific training, new staff members will undergo a competency assessment, conducted by the medical director or a designated supervisor. This assessment will evaluate:
Proficiency in performing key tasks.
Compliance with safety and regulatory standards.
Ability to provide patient-centred care.
8.2 Ongoing Competency Reviews:
Annual performance appraisals will assess ongoing competency in all relevant areas.
Regular spot checks and peer reviews will ensure adherence to treatment protocols.
Clinical supervisors will provide ongoing mentorship and support to address gaps in knowledge or skills.
9. Documentation and Record Keeping
All training activities and competency assessments will be documented in each staff member’s file.
Training records must be maintained for a minimum of 5 years and must be readily available for review by regulatory bodies such as the CQC.
10. Policy Review
This policy will be reviewed annually or in response to changes in legislation, guidelines, or clinic operations to ensure its relevance and effectiveness.
Approved by:
G & G Medical Aesthetics
Date:
1/06/2024
This Training and Competency Policy ensures that all staff at G & G Medical Aesthetics are equipped to provide safe, ethical, and high-quality care. It is a living document and subject to regular updates to align with best practices and regulatory requirements.
Cancellation Policy for G & G Medical Aesthetics.
Thank you for choosing G & G Medical Aesthetics. Our goal is to provide you with the highest standard of care and service. To ensure fair access to our services and to accommodate all our clients effectively, we have established the following cancellation policy:
Booking Deposit
All appointments require a non-refundable £50 booking deposit. This deposit will be applied toward the total cost of your treatment.
Rescheduling or Cancelling an Appointment
Cancellation or Rescheduling with at least 48 hours’ notice:
If you need to cancel or rearrange your appointment, we kindly ask for at least 48 hours’ notice. In this case, your £50 deposit will be transferred to your rescheduled appointment, and no additional fees will be charged.
Cancellation within 48 hours of your appointment:
If you cancel within 48 hours of your appointment, unfortunately, you will lose your £50 deposit. A new deposit will be required to secure any future appointments.
Late Arrivals and No-Shows
If you arrive more than 15 minutes late, we may not be able to accommodate your full treatment, and the appointment may need to be rescheduled. In this instance, the deposit is non-refundable.
For no-shows, your £50 deposit will be forfeited, and a new deposit will be required to rebook.
We understand that unforeseen circumstances can arise, and we will do our best to accommodate you whenever possible. However, this policy helps us ensure availability for all our clients and manage our time effectively.
Thank you for your understanding and cooperation.
G & G Medical Aesthetics
Clinic Manager: Andrew Goodwin
Phone: 01530 648785
Email: andrew@gandgmedicalaesthetics.com
Address: 4A Pass’ Courtyard, Ashby de la Zouch
Safeguarding Policy for G & G Medical Aesthetics Clinic
1. Introduction
G & G Medical Aesthetics Clinic is committed to safeguarding and promoting the welfare of all patients, staff, and visitors. This policy outlines the clinic’s responsibility to protect children, young people, and vulnerable adults from harm, and sets out the procedures for reporting concerns.
The clinic recognises its legal duty to operate within the frameworks of the Care Act 2014, Children Act 1989 and 2004, and other relevant legislation, including the Working Together to Safeguard Children statutory guidance.
2. Scope
This policy applies to:
All staff employed by G & G Medical Aesthetics, including medical practitioners, administrative staff, and any contracted personnel.
Any external agencies or partners working with the clinic.
All patients, visitors, and individuals who come into contact with the clinic.
3. Key Definitions
Safeguarding: Protecting people’s health, wellbeing, and human rights, ensuring they live free from harm, abuse, and neglect.
Vulnerable Adults: Individuals aged 18 or over who may need community care services due to mental or physical disability, age, or illness, and are unable to protect themselves from harm or exploitation.
Children: Individuals under the age of 18.
Abuse: A violation of an individual’s human and civil rights by any other person or persons.
4. Safeguarding Lead
The clinic will appoint a Designated Safeguarding Lead (DSL), responsible for:
Ensuring the clinic’s safeguarding procedures are in place and followed.
Being the point of contact for all safeguarding concerns.
Liaising with local safeguarding boards and external agencies.
Conducting safeguarding training for all staff.
The current DSL for G & G Medical Aesthetics is:
Name: Grace Davies
Contact Details:
07779793348
grace_d24@hotmail.com
5. Types of Abuse
Abuse may take many forms, including:
Physical Abuse: Non-accidental harm such as hitting, shaking, or inappropriate use of physical restraint.
Emotional or Psychological Abuse: Persistent emotional maltreatment, such as threats, humiliation, or controlling behaviour.
Sexual Abuse: Involving an individual in sexual activity without consent, or exploiting a vulnerable person.
Neglect: Failure to provide for basic physical or emotional needs.
Financial or Material Abuse: Illegal or improper use of an individual’s money or assets.
Discriminatory Abuse: Treating someone unfairly based on race, gender, disability, or age.
6. Safeguarding Procedures
If a safeguarding concern arises, the following steps must be taken:
6.1 Reporting Concerns
If any member of staff has concerns about the welfare of a child or vulnerable adult, they should report it immediately to the DSL.
The staff member should document the concern in writing, including dates, times, and details of the incident or disclosure.
6.2 Action by the DSL
The DSL will assess the situation and decide whether the concern needs to be referred to external safeguarding agencies such as the Local Authority Safeguarding Team or Police.
The DSL will follow up with appropriate agencies as necessary and maintain confidential records of the concerns and actions taken.
6.3 Responding to Allegations or Disclosures
If a patient or individual discloses abuse, staff should:
Listen without judgment or interruption.
Reassure the individual that the concern will be taken seriously.
Not promise confidentiality, but explain that the information will be passed on to appropriate authorities to ensure their safety.
Record the disclosure accurately and promptly report to the DSL.
6.4 Immediate Risk
If the individual is in immediate danger, staff should take urgent action by:
Calling emergency services at 999.
Ensuring the safety of the individual and any others at risk while waiting for help to arrive.
7. Confidentiality and Data Protection
All safeguarding concerns will be handled in strict confidence.
Information will be shared only with relevant agencies and professionals in accordance with GDPR (General Data Protection Regulation) 2018.
Records of safeguarding concerns will be kept securely and separately from the patient’s medical records.
8. Training and Awareness
All staff must receive safeguarding training as part of their induction and regular refresher training to ensure they are aware of the clinic’s safeguarding procedures.
The DSL will ensure that safeguarding training is up to date and meets legal requirements, including awareness of local safeguarding protocols.
9. Whistleblowing
Staff members are encouraged to report any concerns about malpractice or wrongdoing related to safeguarding within the clinic, without fear of retaliation.
G & G Medical Aesthetics has a whistleblowing policy, which outlines the steps to raise concerns with the DSL, management, or external authorities.
10. Safer Recruitment
G & G Medical Aesthetics is committed to following safe recruitment practices to protect vulnerable groups.
All prospective employees will be subject to a Disclosure and Barring Service (DBS) check and appropriate reference checks.
Staff involved in the care of children and vulnerable adults will be checked against the Barred List.
11. Managing Allegations Against Staff
If an allegation of abuse is made against a member of staff, it must be reported to the DSL immediately.
The DSL will inform relevant authorities, such as the Local Authority Designated Officer (LADO), and follow appropriate procedures.
Staff members involved in allegations may be suspended during investigations.
12. Monitoring and Review
This safeguarding policy will be reviewed annually, or when there are significant changes to legislation, guidance, or practice.
Feedback from staff and stakeholders will be taken into account when revising the policy.
13. External Contacts
For advice or reporting concerns outside of the clinic, staff and patients can contact the following organisations:
Local Authority Safeguarding Adults Board: [Contact Number]
Local Authority Children’s Services: [Contact Number]
Care Quality Commission (CQC): [Contact Number]
NSPCC Helpline: 0808 800 5000
Police (Non-emergency): 101
Approved by: Andrew Goodwin, Clinical Director
Date: 01/06/2024
Review Date: 01/06/2025
This safeguarding policy is designed to ensure that all individuals who come into contact with G & G Medical Aesthetics receive care in a safe and protective environment, with all appropriate measures in place to prevent harm.
Health and Safety Policy for G & G Medical Aesthetics
Date of Issue: 01/06/2024
Review Date: 01/06/2025
Policy Prepared by: Andrew Goodwin, Clinical Director
1. Introduction
G & G Medical Aesthetics is committed to ensuring the health, safety, and welfare of all employees, clients, contractors, and visitors to our medical aesthetics clinic. This policy outlines our responsibilities and approach to maintaining a safe working environment, compliant with all relevant UK legislation, including but not limited to the Health and Safety at Work Act 1974, the Control of Substances Hazardous to Health (COSHH) Regulations 2002, and the Management of Health and Safety at Work Regulations 1999.
2. Policy Objectives
The purpose of this policy is to:
Provide a safe and healthy environment for all employees, clients, and visitors.
Identify and mitigate risks associated with clinic activities, including treatments and procedures.
Ensure all equipment is used and maintained safely.
Promote health and safety awareness among employees.
Comply with all applicable health and safety legislation and best practices.
3. Responsibilities
3.1 Clinic Director/Owner
The Clinic Director/Owner is responsible for:
Ensuring overall compliance with health and safety legislation.
Implementing and reviewing this Health and Safety Policy.
Allocating appropriate resources for health and safety measures.
Ensuring risk assessments are conducted and reviewed regularly.
Ensuring that all employees receive the appropriate health and safety training.
3.2 Employees
All employees are required to:
Comply with the clinic’s health and safety procedures and instructions.
Report any potential hazards, accidents, or near-misses immediately to the Clinic Director.
Use personal protective equipment (PPE) as instructed.
Ensure equipment is used safely and in accordance with training provided.
Attend health and safety training as required.
3.3 Contractors/Visitors
Contractors and visitors must:
Follow the clinic’s health and safety instructions and procedures.
Report any accidents or hazards to the relevant staff immediately.
Refrain from interfering with any safety equipment or procedure.
4. Risk Assessment and Management
A detailed risk assessment will be conducted for all activities within the clinic, including treatments, use of machinery, and handling of substances. The risk assessment will:
Identify hazards.
Evaluate the level of risk posed by these hazards.
Implement control measures to reduce risks to an acceptable level.
Be reviewed regularly or when significant changes occur in the workplace.
5. Training
All employees will receive health and safety training appropriate to their roles, including but not limited to:
Safe handling and use of equipment and materials.
Infection control procedures.
Fire safety and emergency procedures.
Manual handling techniques.
Dealing with chemical hazards (COSHH training).
6. Safe Equipment and Substances
6.1 Equipment Safety
All clinic equipment must be:
Maintained in good working order.
Regularly inspected and serviced according to manufacturer guidelines.
Operated only by trained staff.
6.2 Control of Substances Hazardous to Health (COSHH)
The clinic will:
Maintain an inventory of hazardous substances used (e.g., chemicals for sterilisation, cosmetic products).
Ensure all hazardous substances are labelled, stored, and used in accordance with COSHH regulations.
Provide appropriate PPE (gloves, masks, etc.) to staff handling hazardous substances.
Ensure the proper disposal of clinical waste, sharps, and chemicals.
7. Infection Control
To prevent infection and ensure patient safety, the clinic will:
Follow strict hygiene protocols, including hand washing and the use of PPE.
Disinfect treatment areas before and after every procedure.
Sterilise reusable instruments using approved methods.
Provide single-use items where possible.
Follow NHS and local guidelines on infection control.
8. Fire Safety
The clinic will:
Maintain appropriate fire safety equipment, including extinguishers and fire alarms.
Provide employees with fire safety training and conduct regular fire drills.
Clearly mark fire exits and ensure they remain unobstructed.
Appoint fire marshals to assist in the safe evacuation of the building if needed.
9. Emergency Procedures
The clinic will have an emergency plan in place that covers:
Fire evacuations.
Medical emergencies, including first aid provisions.
Procedures for dealing with accidents and incidents.
10. Accident Reporting and Investigation
All accidents, incidents, and near-misses must be reported immediately to the Clinic Director. A record will be kept in an Accident Book and an investigation will be conducted to determine the cause and prevent recurrence. Serious incidents will be reported to the Health and Safety Executive (HSE) under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) where required.
11. Personal Protective Equipment (PPE)
The clinic will:
Provide suitable PPE to all employees (e.g., gloves, masks, protective eyewear).
Ensure that PPE is readily available, clean, and stored appropriately.
Train staff on the correct use and disposal of PPE.
12. Waste Management
The clinic will:
Follow all regulations on the safe disposal of clinical waste, sharps, and hazardous materials.
Contract with a licensed waste disposal company for clinical waste removal.
Ensure proper segregation of waste (clinical, hazardous, and general waste).
13. Manual Handling
Staff involved in lifting or moving heavy items will:
Receive manual handling training.
Use appropriate equipment such as trolleys or lifting aids when necessary.
Follow safe lifting techniques to avoid injury.
14. Consultation and Communication
The clinic encourages open communication regarding health and safety. Regular staff meetings will include a review of any health and safety concerns. Staff are encouraged to suggest improvements to health and safety practices.
15. Policy Review
This Health and Safety Policy will be reviewed annually or when there are significant changes in the clinic’s operations or legislation.
Signed:
Andrew Goodwin
Clinical Director
01/06/2024
Patient Aftercare Policy
Medical Aesthetics Clinic – England
Policy Overview
This Patient Aftercare Policy outlines the post-treatment care provided to patients at G & G Medical Aesthetics. Our priority is to ensure the safety, comfort, and satisfaction of our patients following all procedures. The following guidelines cover the clinic’s approach to aftercare, advice, and support to ensure optimal outcomes.
1. General Aftercare Procedure
Personalised Aftercare Plan: Every patient will receive a tailored aftercare plan based on the procedure undertaken, medical history, and individual circumstances. This plan will include detailed instructions on post-treatment care and any necessary follow-up appointments.
Post-Treatment Consultation: Immediately after the procedure, the patient will be provided with verbal and written post-care instructions. A practitioner will be available to answer any questions the patient may have at this stage.
Follow-Up Contact: We will reach out to the patient 24-48 hours after the procedure via phone or email to check on their progress, ensure they are adhering to the aftercare guidelines, and address any concerns.
2. Aftercare by Treatment Type
a) Injectable Treatments (Botox, Dermal Fillers, etc.)
Swelling/Bruising: Swelling and bruising are common side effects and should subside within 2-3 days. Cold compresses can be applied to reduce swelling.
Pain Management: Mild discomfort can be treated with over-the-counter painkillers like paracetamol, but avoid aspirin or ibuprofen, which may increase bruising.
Activity Restrictions: Avoid vigorous exercise, alcohol, and excessive sun exposure for 24-48 hours. Do not massage or apply pressure to the treated area.
Follow-Up: A review will be scheduled 2 weeks after treatment to assess results and provide any necessary touch-ups.
b) Chemical Peels
Post-Peel Skin Care: Use a gentle cleanser and apply a hydrating moisturizer. Avoid scrubbing or picking at peeling skin.
Sun Protection: Daily application of a high-SPF sunscreen is mandatory. Avoid direct sun exposure for at least 2 weeks post-treatment.
Moisturisation: Keep the skin hydrated with prescribed creams or ointments to promote healing and reduce discomfort.
3. Emergency Care Protocol
a) Signs of Adverse Reaction
Patients should seek immediate medical attention or contact the clinic directly if they experience any of the following:
Severe swelling or bruising
Infection (e.g., fever, unusual discharge, or warmth at the treatment site)
Persistent pain or discomfort beyond what was advised
Allergic reactions, including difficulty breathing or rash
b) Out-of-Hours Contact
An emergency contact number will be provided for out-of-hours queries. Patients are encouraged to use this service only for urgent concerns that cannot wait until regular clinic hours.
4. Patient Support and Communication
24-Hour Support: We offer 24-hour telephone and email support for the first 72 hours after treatment to address any urgent questions or concerns.
Follow-Up Appointments: Standard follow-up appointments will be scheduled according to the type of procedure (typically 2 weeks post-procedure for most treatments).
Ongoing Support: Beyond the initial follow-up period, patients are encouraged to contact the clinic with any ongoing concerns or questions. A dedicated practitioner will be assigned for continuous communication.
5. Patient Responsibility
Patients must adhere to the provided aftercare instructions to ensure the best possible results. Non-compliance with aftercare guidelines may result in suboptimal outcomes or complications, which the clinic will not be liable for.
6. Documentation and Record-Keeping
Patient Records: Detailed notes on the treatment and aftercare instructions will be documented in each patient’s medical records, including any follow-up communications.
Consent Forms: Prior to treatment, patients will sign consent forms indicating they have received, understood, and agreed to the aftercare plan.
7. Feedback and Complaints Process
Patient Feedback: We encourage patients to provide feedback regarding their experience and aftercare. All feedback is reviewed to continually improve our services.
Complaints: In the event of dissatisfaction or complications, patients are advised to contact the clinic manager. Formal complaints will be addressed following the clinic’s complaint handling procedure, which aims to resolve issues promptly and professionally.
8. Compliance and Review
This aftercare policy is in compliance with the Care Quality Commission (CQC) standards in England. The policy will be reviewed annually or as required based on changes to treatment protocols, regulations, or patient feedback.
Clinic Contact Information
Clinic Manager: Andrew Goodwin
Phone: 01530 648785
Email: andrew@gandgmedicalaesthetics.com
Address: 4A Pass’ Courtyard, Ashby de la Zouch
Out-of-Hours Emergency Contact: 07711110989